Purchasing & Shipping
Where does Femalive deliver?
We deliver our products to New Zealand, Australia, Canada, Middle East (Qatar, Saudi Arabia, UAE) AND Pacific (Cook Islands, Fiji, French Polynesia, New Caledonia, Seychelles, Vanuatu). Please stay updated with our announcements and check back with us in the future for any updates regarding other international shipping availability.
New Zealand Shipping
Free shipping on orders over $90.
All repeat subscription orders also enjoy free shipping, on top of 10% saving.
A flat rate of $9 applies for orders under $90
- South Island target time: overnight Monday to Friday
- North Island target time: 2 to 3 working days
- Allow extra time for rural deliveries
All orders will be sent via NZ Post tracked service.
Australia Shipping
Free shipping on orders over $130 AUD.
All repeat subscription orders also enjoy free shipping, on top of 10% saving.
A flat rate of $30 AUD applies for orders under $130 AUD
- After dispatch, orders take between 1-3 working days to deliver.
All orders will be sent via express tracked service.
International Shipping
All international orders are shipped via DHL express tracked service.
Shipping fees will be auto-calculated at checkout based on region.
If your country is not listed below, we do not currently provide a shipping option to your region.
We currently ship to:
- North America/Canada
- Middle East - Qatar, Saudi Arabia, UAE
- Pacific - Cook Islands, Fiji, French Polynesia, New Caledonia, Seychelles, Vanuatu
Additional charges for international orders International orders may incur customs taxes or duties on arrival to your country. These are required to be paid by the purchaser and are not the responsibility of Femalive. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the taxes or duties likely to be charged prior to placing your order.
How do I check the status of my order?
Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a tracking number, so you can follow your products all the way to your door.
How long will it take for my products to arrive?
Once we receive your order, our distribution team will start processing. This can take up to 24 hours and operates Monday – Friday excludes public holidays. Once your order has been dispatched, you will receive an email confirmation with a tracking number.
Can I return a product?
To qualify for a return, following conditions must be met:
- Damaged or faulty products that are unopened, unused and unmarked. Due to dietary supplement regulations, we cannot issue any refunds for open packages.
- The shipping costs associated with the return of the product is the responsibility of the customers and will not be covered by Femalive.
Products & Usage
Can I take your products alongside other medications or supplements?
If you are on existing medications, we recommend you speak with your healthcare professional before adding Femalive (or any other supplements) into your routine. Taking other supplements alongside Femalive products is fine, but if you are concerned, please speak with your healthcare professional first.
Can I take your products if I am pregnant or breastfeeding?
We do not recommend taking our products if you are pregnant or breastfeeding. Please seek advice from your healthcare professionals first.
Can I give your products to my children?
Please keep our products away from children.
Where are your products manufactured?
All our products are proudly formulated and manufactured in a food safety certified facility in New Zealand, and they have been tested by a third party laboratory.
What is the shelf life of your products?
Unopened products have a shelf life of two years from the date of manufacture, which is the expiry date on the base of the containers. Once opened, please consume within 6 months.
Do You Use Artificial Colours or Preservatives In Your Products?
No - Our products are made using premium active ingredients without artificial colours or preservatives. You can safely enjoy our products.
Managing Subscriptions
Can I cancel my subscription at any time?
You absolutely can. You can cancel your subscription at any time by logging into your online account.
How do I change my delivery frequency?
Log into your account, then click “Delivery Schedule” and choose between options and click save to confirm.
How do I change my charged date?
After logging in, click “Next Charge Date” then select the date you wish to be charged on and click save to confirm. If you want your order immediately, simply click “Order Now”.
How do I increase or decrease the quantity on my subscription?
After logging in, click on the “product” link and update the quantity, then hit save.
How do I add products to my subscription?
After logging in, clock on what products you would like to add, select an ongoing subscription.
What happens if my card declined?
You will receive a notification email and we will attempt to process your payment the following day.
How will I know when my order has been sent?
We will send you an email with your courier tracking number once your order has been sent.
